Service and Repairs

When sending your unit to us for service, please make sure to use the correct address (Garrecht or Butterfly) always fill out our service form below.

Contact Us

  • eMail:
  • Phone: +49 6224 98 96 999
  • Fax: +49 6224 82 83 877

Mo-Fr, 08:00 to 12:00CET and 14:30 to 18:00CET

Shop Accessories

  • Shop online: AIR Store
  • via eMail:
  • +49 6224 98 96 999

Phone Support Limitations

Our Phone Support Team is not available on Mai 29th. Thanks for your patience. In urgent cases please write us an eMail with your request. All orders are fulfilled regularly. Thanks for your understanding.

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In our support system you can directly submit questions and get answers to the most common topics regarding our products.

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